Help page

You can search for available apartments by using the Apartment Search Form found on the Home page. In the check-in and check-out fields choose the dates and the type of apartment that you require. For more information on the search function, you can view our Searching For An Apartment section.

After clicking Search Apartments Now on the Apartment Search Form, you will find options available for your preferred date. Here, you will find the picture gallery and a brief description of each apartment available to you. If you want to know more about these apartment, click on the apartment picture, or click the view details link.

View our apartment gallery and choose from the units in the list. Click on the book selected apartment button for that room of your choice.

After you have clicked the book selected apartments button, you will find a breadcrumb links at the top of the page. This set of links will tell you where you are in the booking process and how many more steps you need to finalize your booking. Each link in the trail has a set of forms that you have to fill up. You will also see help links to guide you through every step of the process.

• Confirmation of availability: All apartments are instantly available once you finalize your booking. Thus, clients do not have to wait for a confirmation email regarding availability.
• Booking confirmation: Once you select any of our available apartments, you need to place a deposit to confirm your booking. After you have completed your payment, you can consider you reservation confirmed.
• A confirmation email is sent to you: You will receive an e-mail confirming your booking a few minutes after you have completed your deposit payment. Make sure that the confirmation e-mail has your booking reference number, reservation details including dates and apartment rates. You can also find the instruction in the email if you wish to modify or cancel the booking.

After you have received the confirmation booking e-mail, you just have to show up at the reception and check in at the agreed date. When you check in, all you need to do is tell us your name. You will also receive a copy of the invoice for the accommodation at the end of your stay. Regarding payment methods on the reception, we accept credit cards (Visa, MasterCard and American Express systems) and cash.

SSL stands or Secure Socket Layer. This is a protocol developed by Netscape to transmit files through the internet. SSL uses two keys to encrypt data - a public key that is known to the respondents, and a private key that is know only to the recipient of the file. Most browsers support SSL and many websites use SSL to secure information such as credit card details, Email accounts, and user registration for highly secured sites. To make sure that the page is encrypted with SSL, the URL of the page must start with https:// instead of http://.

How can I change my reservations?

If you want to change the details of your booking, you can contact us either by phone or e-mail. Some clients change their current reservation by extending their length of stay or by changing their room requirements. We will gladly accept changes in your booking details. We will change the reservation details as your wish, then send you an e-mail to reflect the new reservation details. If we cannot meet your requests, we are ready with alternative arrangements that you can consider.

Reducing the length of stay falls into cancellation of policy. Please consult the cancellation procedure section to know more.

We will do our best to keep in touch with you regarding the changes in reservations. If you contact us outside of working hours, we might not get back to you with all the details as quickly. Rest assured we will address your concerns and keep in touch as soon as possible.

Cancellation policy:

Please read and understand our cancellation policy stated below:

Cancellation 1 day and more prior to arrival: FREE OF CHARGE.

Cancellations on the day of arrival are subject to a cancellation charge of deposit payment.

Exclusions:
Cancellations for the stay between the 31th of December and the 1st of Jan must be made at least three months prior to arrival!

Cancellations received less than three months prior to arrival will be subject to a cancellation charge of deposit payment.

Reducing the number of nights (in advance or during the stay) will be treated as a cancellation of the reduced nights and as such will be subject to the cancellation policy with conditions described above.

Cancellation procedure:

Please follow these easy steps below if you wish to proceed with the cancellation of your reservation:

1. Open the booking confirmation sent to your e-mail inbox. Each conformation letter has a unique Booking Reference. Please take note of your Booking Reference. Scroll down to the cancellation link to start your cancellation. You can also use the cancelation form from the link below. CANCELLATION FORM
2. The cancellation link will send you to the “Find Your Booking Section". Once there, type your Booking Reference Number and your Surname in the form. Then click the find your booking button.
3. You will then find your booking details on the next page. From this page, you can either:
• Ask for a new confirmation letter sent to your e-mail; or
• Cancel your booking. Click Cancel My Booking button if you wish to cancel your booking.
4. A pop-up window will appear to ask for confirmation. If you are really sure that you want to cancel your booking, click the "Yes" button to confirm.
5. A new e-mail confirming your cancellation of booking will be sent to your e-mail. This letter contains a header text: "CANCELLATION OF BOOKING". Please take note of this e-mail to be assured of your cancellation.

Cancellations on the day of arrival are subject to a cancellation charge of deposit payment.

Exclusions:
Cancellations for the stay between the 31th of December and the 1st of Jan must be made at least three months prior to arrival!

Cancellations received less than three months prior to arrival will be subject to a cancellation charge of deposit payment.

Reducing the number of nights (in advance or during the stay) will be treated as a cancellation of the reduced nights and as such will be subject to the cancellation policy with conditions described above.

What happens if I do not cancel and do not show up in the apartment?

If you were not able to cancel successfully 1 day and more prior to the check-in date and do not show up, you will be charged a non-arrival fee against your credit card. The non-arrival fee is equal to the deposit payment paid during the reservation process.

Quality of service

PartnerGuestHouse.com continues to provide the best city accommodations and the best customer service that will leave our client 100% satisfied. We believe that our clients deserve only the highest quality of service. Thus, it is important for us to hear your feedback or opinion regarding our services. Your feedbacks are important to help us maintain our standards. Please email us your feedback at: [email protected].